Order Cancellation & Refund Policy

 

All cancellation requests must be made via email to orders@clearviewlids.com.

• Cancellation requests for unfulfilled orders of any kind, made within 48 hours of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.

• Cancellation requests for unfulfilled orders of any kind, made after 48 hours, but  within 7 days of the initial order date, will be refunded, minus a 10% cancellation fee. Refunds will be issued to the original payment method used.

• Cancellation requests for unfulfilled orders of any kind, made more than 7 days from the initial order date will be assessed a cancellation fee of 20%- 40% based on the cumulative time spent by ClearView staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  The balance will be provided as a store credit; valid towards a future order. Store credits are valid for ONE (1) Year from the date of issuance. 
• Cancellation/Refund/Return requests on delivered products (or those which have been cut in whole or part) will be met with solutions to an issue. Each item is customized to one person's needs, so we do not offer returns/refunds on completed, delivered products. We will go to all lengths to correct any issue, be it ours or not.

 

*We endeavor to work with all change orders as needed, however; we will occasionally be asked to change an order as it is being cut. If this occurs we will not remake your lid. It will be produced in the manner in which it was ordered. Cut cycle occurs at the very end of programming and just before shipping. Please request any change orders as early as possible in your processing time.